Returns and Cancellations

Order Cancellations
The order can be canceled only in the following case:

Send us an e-mail by the end of the day which the order took place, with your personal details, the order number and one of our partners will proceed with the cancelation.

Product Returns

The company A. Giannopoulakis & Sia O.E. gives you the opportunity, through the detailed online display of its products, to have direct contact with the product from your computer screen quickly and easily. Trying to offer you very competitive prices, we order our products from a very wide range of suppliers, either domestic or international at the time your order takes place.

Return of products can be done in case the product characteristics differ in relation to the order. In this case, please contact us within a period not exceeding 3 calendar days, in order to refund you the money, corresponding to the value of the order, packaging and shipping costs. In case the product is damaged, it will be send back to the dealership to repair the damage or replace the product.  

All the returns are acceptable by arrangement and only if the packaging is intact.

In case of opened packaging, the return is not accepted and the product is returned to the sender at his expense.  

Τhe refund to the customer will be completed within 30 days from the date we receive the product.

Bank personal account data must be given, so as the company proceed with the refund. The original proof of purchase (retail receipt, invoice) is required for the returns. In case of invoice issuance, the return must be made with a transport document. 

Before returning the product you should contact us at 210-6010132 or by e-mail here.